A came across an article today by Fast Co Design regarding AOL’s ALTO email program. I’m not sure what rock I’ve been under during the holidays that I haven’t heard of this yet, but it has definitely got my interest. If you’re…
I am often surprised to find that many practitioners do not feel there is much difference between Information Architecture (IA) and Interaction Design (IxD) as I find the differences to be rather distinctive. I feel both deserve unique recognition as both have their own…
When it comes to increasing conversions on click through and sign up, and testing the nuances of design all of my favorite articles are coincidentally about A/B testing. Below I will discuss two of those posts, one about Sidelinesapp.com and one about…
I did back to back conferences this month, attending the UPA the day after flying out of Ohio from Midwest UX. Still excited about the sketchnoting workshop I had attended there I decided to see if I could keep it going throughout…
I’m so pleased that I was able to attend Midwest UX this year in my hometown of Columbus Ohio, and I was thrilled that it was hosted at COSI. It was a great conference with a lot of local talent…
I happened to find out about the new eHarmony.com design purely by accident. A single friend of mine was getting her daily virtual flirting fix when she noticed that some areas of the website had been redesigned. Luckily, she had…
The last regular talk I attended at the summit was Dimensions of Complexity by Nadine Schaeffer. It was a fantastic talk about the dimensions and attributes of complexity and how to focus complexity.
Dan Brown gave a great talk on conflict entitled Leadership Skills: Managing Difficult Situations on Design Projects. The talk highlights the basis of his new card game Surviving Design Skills.
I really enjoyed Happiness is Overrated. Misery is Money by Dave Burke. This session focused on how customer service affects customer retention and why it is so important to focus on the customer service of the unhappy customers. It is…
Scott Kubie gave a nice summary of change management in his talk on Communicating Change. He described 3 ways to communicate change, and 3 ways to take that communication to the next level.